1. I have made a withdrawal from BistCapital to my own account, but I have not yet received my funds. Why?

The process of transferring funds from BistCapital to your personal account consists of three steps:

The withdrawal request on the platform.
Review your documents and send the form that must be completed and signed by the customer.
Approval of your withdrawal and withdrawal of funds in your personal account.
Normally, once the request is made an email will be generated receiving the request, which you will receive within 30-60 minutes.

Then the withdrawal department will contact you to send you the corresponding form for the operation and, if necessary, request again the documents for account verification.

Once your application is approved, you will receive a confirmation email.

Please note, that this process may take up to 10 business days while the funds are being paid into your personal account.

For example:

• Alicia decides to withdraw $500 USD from BistCapital and transfer them to her personal account. After making the request, you will have to wait until the platform system creates the transaction and transmits it.
• As soon as the transaction is made, Alicia receives a confirmation email of receipt of the request. At this time, the transaction is still in process (unconfirmed) and the requested capital will remain pending.
• After this, Alicia will receive an email from the withdrawal department, which will send her the form corresponding to the operation and, if necessary, request again the documents for account verification.
• If all goes well, the system will confirm the transaction and Alicia will receive a withdrawal request approval email. And your money will be sent effectively.

  There may be significant delays in processing the transaction due to system congestion.

Depositing funds into your trading account can be made in multiple ways, using major credit cards, e-payments and bank transfers.

You can open your trading account without having to deposit. However, in order to start trading and get unlimited access to our professional services, you need to fund your account with a minimum of $250.

You are able to withdraw the funds displayed in your trading account balance (minus the initial margin, payouts for open trades, and pending bonuses).

Withdrawal processing time is between 7-10 business days. Typically, the funds will be displayed on your bank statement a few days after the transaction has been processed, as the withdrawal procedure additionally requires your credit card company and bank’s approval.

Log in to your BistCapital account, in the menu on the left of the screen you will see the withdrawal option. Click Withdrawal. Enter the desired amount to withdraw (a minimum of $100 per transfer and $50 for all other methods).

You can also log in to your webtrader, click Deposit, then in the menu on the left of the screen you will see the withdrawal option. Click Withdrawal. Enter the desired amount to withdraw (a minimum of $100 per transfer and $50 for all other methods).

Please email with the following details for a wire transfer (if your account is eligible for this transaction):

• Beneficiary name:
• Beneficiary address:
• Bank name:
• Bank address:
• Bank Account number:
• SWIFT:
• IBAN:
• Bank phone number:

A Swift Code is a standard format of Bank Identifier Code (BIC) supplied by your banker. You will need this code in order to withdraw your funds via wire transfer. The Swift code consists of 8 or 11 characters.

If there hasn’t been any trade executed in your account within 60 days, your account will be subjected to a dormant account administrative fee of $50.00. The fees will be deducted from your account balance on the date of the 61st day and monthly onwards until you resume your account activity, or until the balance reaches zero.

No, the profit clearance fee applies to successful trades or those sold for profit. Additionally, the commissions of wire withdrawals will be charged to the beneficiary.

Taxation generally depends on the tax law governing your country of residence. Therefore, BistCapital cannot delegate responsibility with its clients and they must tend to their own tax liabilities.